High-Performance Leadership
for Shift Supervisors and ManagersTM

Skip the theory. Learn how to actually apply practical skills
and transform your 24/7 leadership team in just 6 months.

The first-line leader's role is rapidly changing. To meet the leadership challenges of high-performance 24/7 manufacturing, new skills are required. This program is designed expressly for plant supervisors and their managers in multishift operations who are looking to engage people on all shifts and in all areas, to drive improvements operating performance 24/7.

Rather than an off-the-shelf program that merely explains the concepts, this is a 6-month process for learning to apply them. High-Performance Leadership is the missing link between powerful leadership principles and day-to-day, shift-to-shift, plant floor execution.

When participants return to work after most leadership training, little of what was learned is successfully implemented. This process is different. Developed from 20 years of success in building high-performance organizations, High-Performance Leadership focuses on practical application and quick execution on the shop floor.

What makes High-Performance LeadershipTM unique is that supervisors and their managers are both actively engaged in the process. They learn the concepts, practice the techniques and review progress together as a team.

Participants will learn and practice key high-performance leadership skills in a fun, supportive environment. Through lecture, discussion, group activities and case studies, the six sequential modules are completed over a six month period, providing adequate time to apply the skills in the plant environment.

Our aim is to make this the best leadership workshop your plant leaders have ever attended.

Schedule a High-Performance Leadership Assessment at your facility here.

Program Outline

Month 1 - Module 1
The High-Performance Leader

Objective: To help participants understand the roles of the high-performance leader in multishift operations


  • Contrast roles of supervisor and leader in shift operations
  • Examine current roles and responsibilities
  • Reducing crisis management ("fire-fighting")
  • How to better prioritize work
  • How to delegate effectively
  • Management's role in facilitating the transition from supervisor to coach
  • Skills practice utilizing role-playing

Month 2 - Module 2
Communicating for Results

Objective: To help participants develop effective communication skills that will help them become more effective leaders in a 24/7 environment


  • Communicating up and down the organization
  • Communicating effectively with peers
  • Communicating effectively across shifts and departments
  • Practicing listening skills
  • Techniques/practice for holding small group meetings
  • Visual communication techniques to engage employees

Month 3 - Module 3
Coaching Skills

Objective: To teach participants how to encourage their people to perform at their best


  • Motivating employees, even on the late shifts
  • Handling conflict
  • Dealing with emotional behavior/disgruntled employees
  • Setting clear directions and following up
  • The Coaching Process - techniques and practice
  • Acting as a role model
  • Creating the right climate
  • Clarifying expectations and providing feedback
  • Counseling poor performance: the 4 step process

Month 4 - Module 4
Problem-Solving SKills

Objective: To teach the basic probem-solving techniques that will help the organization accelerate goal achievement


  • The basic problem-solving process
  • Problem-solving tools and techniques
  • Root cause analysis
  • Practical problem-solving group exercise

Month 5 - Module 5
Fostering Teamwork and Continuous Improvement

Objective: To give participants the skills needed to become effective team builders and team leaders in a multishift environment


  • Step-by-step team development process
  • Buildong teams across shifts
  • Team goal setting and goal alignment
  • CI strategies and how to implement them successfully
  • Develop a plan for improving team effectiveness and instilling a focus on CI in their own areas of responsibility

Month 6 - Module 6
Business 101

Objective: To provide a basic understanding of business cost and financial information in order to help plant leaders think like mini-plant managers and make broader-based day-to-day operating decisions


  • Basics of financial plant management
  • Fixed and variable costs
  • Performance metrics
  • Quality and inventory costs
  • Capacity utilization
  • Discuss how plant leaders can impact key indicators to improve performance

Schedule a High-Performance Leadership Assessment at your facility here.

GRANITE BAY GLOBAL - 916-797-2263 - email
P.O. Box 2514, Granite Bay, California 95746 USA

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